StubHub wont refund me for tickets I never received? It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Offers may be subject to change without notice. A Personal Loan can help you mitigate losses and get back on track. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. The suit explains how StubHub has changed its. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Email sent from StubHub. StubHub is a ticket resale and exchange service. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. How rare is this, actually? If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. But it isnt always that easy. Needless to say, this concert never happened. I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. StubHub stopped guaranteeing cash refunds. All quotes delayed a minimum of 15 minutes. and our In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. You never know when you might find yourself financially strapped - the good news is you have options. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 2023 The Hollywood Reporter, LLC. Original review: April 16, 2023. https://money.com/stubhub-refunds-covid-19-cancellation/. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Email is another option for requesting a refund. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Remember to provide us with valuable feedback. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. StubHub Return Policy [Quick Information]. No big deal, I know they use 3rd parties sometimes. We also share information about your use of our site with our social media, advertising and analytics partners. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Customerscomplained to the media andfiled lawsuits. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. You will receive an email with instructions on how to receive your refund. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Their customer service number is 8667882482. Customer service all the way to your seat, 2000-2022 StubHub. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Furthermore, If you have any questions, please do not hesitate to contact us. Gilliam agreed in Mondays ruling. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. The original purchase has aged off my account history. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. The independent blog of New York University. Exchanges will only be allowed for accessibility reasons. Colorado Attorney General Phil Weiser joined nine other . When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. On March 7th, StubHub emailed Marrali a copt of its refund policy . The refund will typically process within 5 to 8 business days. StubHub has the final decision on whether or not you will receive a refund. At the same time, buyers expect immediate refunds. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. (Reuters) - The McGill rule has struck again. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If these are not available, you will likely get a full refund. I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. Scan this QR code to download the app now. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. The issue happened on the day of the festival so I did not have the option to address it in advance. 7 calle 1, Suite 204 StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Opinions expressed are those of the author. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. Call +1 (866) 788-2482 with all the details about the purchase. Tickets were either never delivered or arrived late. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. From that StubHub wallet page you can request a refund instead of keeping the credit. The Hollywood Reporter is a part of Penske Media Corporation. Your email address will not be published. Go with that one and theyll connect you with a representative. Make the best possible case for yourself. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute We will process the refund to your original payment method within 5 days. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. No big deal, I know they use 3rd parties sometimes. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Thats everything that we can tell you about StubHubs returns and refunds policy! Describe your scenario and include any supporting evidence. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. However, StubHub offers a refund. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Sometimes email clients send our first email to a spam or promotions folder. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. StubHub wont refund me for tickets I never received? According to StubHub, it was intended to reduce risk for buyers whose events were likely . The credits are valid through the end of 2022. The company blamed the difficulty of recouping from sellers during the pandemic. StubHub's return policy is called the "FanProtect Guarantee". I reached out to AXS and they said talk to StubHub. StubHub Refund Policy - When The Event Is Postponed Or Canceled. Lots 81-82 Street C I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake.
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