No management, no leadership and the service reception is ran by people who know nothing about cars. It meant we could put the car through its paces under conditions pertinent to us. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. Many thanks to Mark and Gary for a great experience. The salesman was a very pleasant & helpful young man. 16/06/2022 . The branch is always available for any assistance that you may need. We value your feedback and take pride in providing the best possible customer service! I will never use Stratstone Mini again. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Booked a MOT online a week ago with Stratstone BMW Leeds. Do you agree with Stratstone - MINI Leeds's 4-star rating? I was given a courtesy car which helped me greatly. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! 08:54:04 Attack ad 'not racist', Starmer says The salesman was a very pleasant & helpful young man. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Took my Mini for its yearly service. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Check out what 115 people have written so far, and share your own experience. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Jamie at service reception desk very helpful too. Absolute shambles of a company and I will never deal with them again. I so appreciate it .. a very positive and reassuring experience. Thanks again!Customer Services. Everyone's a winner. Amazing service professional and helpful team. 10 out of10. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Would 100% recommend this dealership. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. A seamless transaction form start to delivery. No one could find the fault except these guys. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? The salesman was a very pleasant & helpful young man. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Very knowledable reception staff took very good care of me. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! No complaints about the servicing, all done fine and speedily. Collected the car today after he got it sorted in record time. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Courtney Stratstone Mini. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Voice your opinion today and hear what 115 customers have already said. Thanks again!Customer Services. There was just no enthusiasm from the staff at all. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Just had the first service on a second hand car I bought last year from Strastone. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Official MINI Retailer in Leeds. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. We use dedicated people and clever technology to safeguard our platform. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Centres from all over the country will be taking part in action that makes a difference to their local. Meet the team Monday! Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! I had an MOT, service and also had a new service plan set up. Best wishes, Customer Services. Hi,Thank you so much for taking the time to review your experience with us. Great communication. I had an MOT, service and also had a new service plan set up. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Anyone can write a Trustpilot review. Damian as always and Ryan in the Service Dept were first class. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Friendly and helpful staff that go over and above for their customers. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Find your next car at MINI Leeds, where. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Bought a replacement key for almost 200. 2023 Trustpilot, Inc. All rights reserved. Big thanks Jamie and co, you are doing things right. He showcased Stratstone Mini very favourably. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Stratstone Derby - appalling service. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! They kept it overnight so they could listen to it cold start and fixed the problem that day. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. I was regularly kept up-to-date with the progress of my service. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Suggested companies are based on peoples browsing tendencies. They kept it overnight so they could listen to it cold start and fixed the problem that day. Best wishes,Customer Services. You can unsubscribe from this at any time. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Jamie at service reception desk very helpful too. Anyone can write a Trustpilot review. Its Thurdsday.Left several messages. I can now add the Stratstone reputation executive team. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. I so appreciate it .. a very positive and reassuring experience. Hi,Thank you so much for taking the time to review your experience with us. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Do you agree with Stratstone - MINI Leeds's 4-star rating? No, response. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. What is MINI Connected and How Do I Use It? We value your feedback and take pride in providing the best possible customer service! Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Here are 8 tips for writing great reviews. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. . Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Discover Stratstone. To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? Date of experience: 08 December 2022 I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Very happy with the overall experience. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. My loan car was amazing and so was the service and repair. Confirmed by email. I would highly recommend this dealership if you are looking to buy a Mini. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. He and is colleague looked after us throughout the sale. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Claim your profile to access Trustpilots free business tools and connect with customers. It is a pleasure representing one of Britain's favourite automotive brands. Hi Anna,Thank you very much for 5* review! Got a call 12 hours before the appointment to be told they hadn't got the booking. Companies can ask for reviews via automatic invitations. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very knowledable reception staff took very good care of me. Definitely worth the journey from Cambridge to Hull to collect. Would highly recommend & would return in the future. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Official MINI Retailer in Leeds. Excellent service from start to finish. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Not one of them has been in contact. Won't bore everyone with the finer. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Had BMWs for 25 years and the service just gets worse and worse. Will definitely get my next bmw from here ! As always the service was top notch, personable and efficient, and got a great deal on my new car too. Nothing was too much trouble for him & that made the transaction a pleasant experience. Hi,Thank you so much for taking the time to review your experience with us. I so appreciate it .. a very positive and reassuring experience. Well done . Im sure Ill be back to see him in a few years for my 4th one. Find out how we combat fake reviews. This is now three weeks of silence. Exhaust was making a very strange noise. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Big thanks Jamie and co, you are doing things right. Very helpful staff and delivered in super quick time. Occasionally we will send out newsletters promoting our offers and discounts. Here are 8 tips for writing great reviews. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? I would highly recommend this dealership if you are looking to buy a Mini. Very professional, friendly and very informative. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us!
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