Gong uses OAuth authentication to connect to Salesforce. With the Salesforce for Gong integration, you can import Salesforce fields and tailor Gong to your orgs sales process. But dont just take our word for it. Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. How to connect Gong + Salesforce Zapier lets you send info between Gong and Salesforce automaticallyno code required. More time to work on other things. Grand Canal House, You will be expected to read and utilize the API documentation provided by the application. Then turn those insights on winning plays, deal risks and best next steps into action in Gong. 40 Tuval Street By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy. The fastest-growing sales intelligence and engagement platform. For example, you add an object-specific action on the Account object that creates . How to Roll Out Multi-Factor Authentication (MFA) | PDF. Hear the unfiltered voice of your market. Create webhooks and manage the data exported from Gong to other applications. These include: Salesforce, Hubspot,Zoom,Cisco Webex, and more. Actions let users quickly create or update records, log calls, send emails, and more, in the context of a particular object. Thats where youll see which actions are needed. Turn Event Data into Meaningful Actions with Salesforce IoT | PDF. Integrated directly with Salesforce, the Gong app is currently available on AppExchange at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF. Choose a Trigger Start here When this happens. Please add the number of event properties you want to add (5 max). 756 West Peachtree Street Northwest, Suite 04A-105 Valid until Oct 2025, ISO 27701 is a globally recognized, privacy-based certification. The original id of the event as designated in the reporting system. But unlike other call recording solutions, Gong does so much more than record sales calls. Its time to capture every call. That way, your company can put the customer front and center and create raving fans. Enter here the ID of the object that was engaged as designated in the reporting system. Stop losing winnable deals. Something went wrong while submitting the form. Client application for the bulk import or export of data. Leading privacy management platform. Product for feedback. Install the Gong for Google Calendar add-on domain-wide or per individual to easily schedule meetings using the consent page in the native calendar app. Captured call data gives you total visibility into deals. No more call shadowing. Gong data give a reality-view of your teams activity thanks to powerful connections with team email, calls, and web conferencing. Associate accounts, contacts and opportunities with conversations. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. trademarks held by their respective owners. If you are unsure about how to integrate Gong and Salesforce, we strongly encourage you to speak with an Integration Expert, who can advise on the right type of integration for your use case and can execute on the project. If you're routinely grabbing responses from Gravity Forms and pasting them into Salesforce as custom objects, stop. Gong passed the security review conducted by the Salesforce security team to be publicly listed on the AppExchange, San Francisco Office See our help docs for Tips and Examples. Ireland. Salesforce CLI. Enter here a URL to later on allow users in Gong to view the engaged object in the reporting system. Specifies whether this file is available to all users, internal users, or shared users. Find what separates the best from the rest. Adds an existing file to an existing Record. Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Duis cursus, Oops! Click here to view our full list of integrations. Finds a record of a specified Salesforce object by a field and value you choose. Reactivate users: Reactivating a user in Salesforce will reactivate the user in Gong. The best part about Gong is that we have integrated it across all of our commercial teams functions. In the Salesforce integration settings page, set up a filter to only log the calls that you need. If using the Search, click "Refresh Fields" below to update the available input fields. Which messages resonate with your buyers? The name of the action event like "Contract Signed" or "File Downloaded". You can also setup a Zap with the New Outbound Message trigger to workaround this limit. Use Domos Gong Connector to get real-time insights into your sales conversations. Gong is a private company headquartered in the San Francisco Bay Area. Creates a new record of a specified Salesforce object (ie. Ireland. Get unparalleled visibility into how your reps are interacting with your customers. Automatically provision, setup, and de-provision user accounts from Azure AD to Gong. The Gong integration helps you to automatically log meetings from Gong to Gainsight Timeline as Activities. Gong requires this access to read data using REST API. Are sales reps discussing discounts (too) early in the sales process? Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). The Gong for Salesforce integration picks up the missing half, collects data you wish Salesforce had AND opens up a whole world of possibilities.Gong for Salesforce does the heavy lifting for you and answers the tough questions: What top performers do differently? Pretty cool, huh? API docs for Salesforce are located here https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. Thousands of companies use Salesforce as their customer relationship management (CRM) system to complete tasks, and thousands of companies use Slack as their inter-office method of communication. San Francisco Office 201 Spear St. 13th Floor, San Francisco, CA 94105. But every approach has its costs, which needs to be factored into any decision. With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Please add the number of event properties you want to add (5 max). Michael Jordan rewatched every game. Various Once you connect to Salesforce, you and your team can search and analyze conversations based on Salesforce fields (like stage or amount) and push conversation data to Salesforce. Our time is now spent on strategy. Step 1: Authenticate Gong and Salesforce. Ramat Gan 52522, EMEA Office Bad bad. Whichever web conferencing platform or VOIP system you use for calls, whichever CRM software (Salesforce and more) your team relies on to track sales: Gong integrates with it. The answer is in the conversations. Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. With Gong, companies can accelerate their sales cycle by identifying and pursuing the most promising leads, and track engagement throughout the customer lifecycle. Thats it! Gongs sales call recording software captures all of your customer-facing interactions on web conferencing, VOIP, phone, in-person meetings and email. If multiple search values are provided, the choice will be applied to each search value. Pick which type of object you want to watch for new items of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Zapier is the next best thing. . Incentivized. Call data = visibility into every deal. Enrich your training by adding Gong Calls to Lessonly lessons. Which deals have the most risk? Dublin D04 Y7R5 If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Processes may vary depending on what app you wish to integrate with Salesforce. Copyright 2023 Gong.io Inc. All rights reserved. Because Gong automatically records and logs calls in Salesforce, you can create reports that are based on conversation data and data within Salesforce, such as competitors or aggregated activity by opportunity. Triggers when any record of the specified Salesforce object (ie. Companies can automatically record, transcribe, and analyze all their customer interactions, including phone calls, emails, and chat sessions in order to get full visibility into what drives specific outcomes throughout the sales process. It gives reps a complete record of their past conversations with buyers, shows managers which activities are happening across their team, and delivers insights into best practices that your team can use to close more deals. San Francisco, CA 94105, Chicago Office 39th Floor Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Gong also transcribes your sales call recordings. If you want to push calls or tasks into Salesforce the . That's right. In this case, moving data between Slack, Gong and Salesforce - all without code! Compare Gong vs. Salesloft vs. Salesforce using this comparison chart. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business's unique needs. The integration includes nine (9!) Gong can show you which deals are on track to close (and which deals are slipping). Step 3: Choose a resulting action from the other app. If the "Field Updated to" is specified, the limit applies to only the records with the value specified. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Go to Settings>Integrations>Salesforce. Duis cursus, mi quis viverra, Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. Gong works by automatically recording customer interactions and analyzing the data to provide insights that help sales reps close more deals, faster. Get a demo and discover how 3,500 + raving fans use Gong to add horsepower to their engine. If we didnt have Gong, our productivity would be significantly lower both as a business and for our reps. Get the Entire Team on a Single Source of Truth. When you capture call data, you capture deal clarity. trademarks held by their respective owners. The name of the action event like "Document Sent" or "Presentation Shared". Yes, it is possible to integrate Gong with Salesforce. While Gong offers powerful revenue intelligence and analytics features, it's nothing without a quality data source. Pick which type of object you want to create (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Gong for Salesforce has saved me countless hours of typing up notes and logging calls. You can only search for multiple records which are all the same object type. Appointlet Capture all web conferences, understand what's being said and deliver real-time insights. Atrium Create data-driven key performance indicators using Gong native data. Streamline Sales and Service with the Salesforce Console | PDF. 1-1000+ users With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Now you can enjoy unfiltered visibility into your customer conversations in two ways. Gong is rated #1 for call recording software on G2 Crowd by 2,000+ users. You can see Gong insights in context with your CRM stages. 756 West Peachtree Street Northwest, Step 3: Choose a resulting action from the other app. You can find 2,500+ pre-vetted Salesforce Consultants on FoundHQ, including 750+ Salesforce Engineers with deep expertise in integration architecture and API development, as well as 200+Revenue Operations Consultants to help fine tune business process and sales strategy. Under Find a Document, enter keywords to search for a document. Deploy Enhancements from Sandboxes | PDF. Adds an existing lead to an existing campaign. This trigger works on Salesforce objects with less than 104,000 records. San Francisco, CA 94105, Chicago Office And backing mock call training with genuine calls. 756 West Peachtree Street Northwest, Gong then automatically records both the audio and video of your conversations, or gets recordings from your or VOIP/Phone provider for analysis. "Gong's integration with Salesforce represents a great combination," said Kelly Breslin Wright, Gong President and COO. Ramat Gan 52522, EMEA Office email address, status) is updated on any record of a specified Salesforce object (ie. You can review oursecurity certifications here. 39th Floor Gong provides crystal clear sales call recording andsales analytics, and even offers suggestions based on AI analysis of best practices. With 5,000+ supported apps, the possibilities are endless. If you want accurate insight into improvements on calls, or just an easy way to keep track of your recent meetings look no further, theres no competition between Gong and other tools. Bring actionable Gong data into different channels or take actions based on your analyzed calls. Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Manager of the year over here? Catch risk early on If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. See our help docs for Tips and Examples. Pre-call emails. Bringing conversation intelligence directly into your sales coaching programs. Various They use Gongs call recording system to proactively identify coaching opportunities in their reps calls. 201 Spear St. 13th Floor, . trademarks held by their respective owners. 1 Grand Canal Street Upper Salesforce is the world's #1 customer relationship management (CRM) platform.
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