The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. This website uses cookies. 12:55, on Answering your telecom questions and understanding our unified product offering. info@contractaerial.com, 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106. So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. Choose the package thats right for you and sign up. Every time I have a query/problem they are always ringing to see what they can do to help. Clean the gold connectors on the SIM with a clean lint-free Then hold you hostage with a cancellation fee the price of a 2nd hand car. She's a young lass and 750mb of data doesn't last her 2 weeks. Stay connected with your business on the go with our customisable mobile solutions. Hi Melissa, thank you so much for your excellent feedback. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. You can also download and use the O2 My Network app (if you have an iPhone or Android smartphone) to check the coverage and tell them about any problems. As I say if they had never mentioned 02 in the orignal sales call I would never been in this situation. Your lovely comments will be passed onto both Marcus and Joel, who will both be pleased to hear that they were able to help you. why am i gonna make the same complaint twice, over 16 weeks?? If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, The call handler Charlotte listened to my request and questions I felt comfortable talking with Charlotte and we were able to agree on a suitable phone and monthly payment. Reasons that DirectTV will accept include: You're moving. Gather up all your account information and call DirecTV at 1 (800) 531-5000. Yes, our friendly Customer Services team will be happy to help you with this. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway Hi Barbara, we appreciate you providing us with your excellent feedback. Mobile phones work using radio signals therefore sometimes a small change in position can affect the signal. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. info@contractaerial.com. (https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx). If you can upgrade, you may be able to get a special discount just for you. By clicking Accept, you consent to the use of cookies. Aerial Direct - Has anyone managed to get out of the contract? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've got advice from the legal guys, who said i need to make an action against Aerial Direct, not o2, since my complaint is due to the terms of the contract. Due to our established relationship with partners such as Gamma, IPCortex, NEC and Horizon we are able to provide the best services and equipment. I have every confidence with Aerial Direct. Hi Ann, we are delighted to hear that you had a great experience with our service. Tail left, part number 45669. 15:15. Sometimes there are more texts being sent than the masts in the area or that O2s network can handle, so you may see a delay in message delivery. Financial Conduct Authority for certain types of consumer credit lending and credit related If a post answers your question. 12:20. Aerial Direct. Keeping your mobile number or getting a new one. With attachments, it can be anything from 500KB for one photo, to several MB for large documents. It is recommended that you connect your router to the master socket, since the broadband signal is strongest here, any other wiring or network cabling could cause interference. sorry for late reply but I have gained more experience with you and I have never been disappointed, Hi Ernest, we appreciate you providing us with your excellent feedback. Without attachments, the average email uses between 10 and 30KB of data. PAC code: protect and process the data you submit. 16:53. Markets Act 2000. Your handset will usually alert you when there is a new upgrade available. Direct Debit is our easiest method of payment. @django90That may have been the case before now. Reading the thread she looks tied, but I'd love any advice I can take yo help her out. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. It goes against our guidelines to offer incentives for reviews. Please visit our online guides to understand more about Wireless Access Points. business processes are adequately protected from information security and business continuity risks. As an Aerial Direct customer, you will receive award-winning service and technical support from our team of experts. Our 98% client satisfaction rate is testimony to over 35 years telecoms experience. Get easy access to all the info about your account in one place. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. 08043921. To find out if you need to pay an early termination fee, text INFO to 85075. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. 28-09-2018 As I say, I never realised that this company had so many issues until this year. If you wait too long, youll need to ask us for a new PAC. A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices. 16:11 3 days ago. Companies can ask for reviews via automatic invitations. Please visit our router set up guides to understand the connection in more detail. What was the outcome of their intervention @django90? If you have more than one, please ensure you are connected to the right one. 5 days ago, Support lines are open between IMEI or International Mobile Equipment Identity is a unique ID given to every phone. 4 days ago, None None Compare our phone and broadband packages online. She ended up renewing. 13:13 The Citizens Advice Bureau would be a good place to start. ( in my case i needed two calls - one from o2 and one from aerial, so i had to make two seperate subject access reqests). If you'd like totake part,why notregister? Company no. Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. Since no one else is posting here, i will try to keep you all updated. Although aerial can cancel my high bill and offer me the contract they should have done, only the ombudsman has the power to set aside my entire contract with aerial (so I can go back to o2 directly) and cancel my big bill and the ombudsman also can get you a goodwill payment to cover your time and effort. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 28-09-2018 First of all my phone never works and nothing ever loads. Your final bill will be based on the day you requested the transfer. Excellent communication and information. All calls you make with it will come out of your plans allowance of minutes as usual. Follow the troubleshooting steps based on the service you use at home. 27-10-2017 Well send you a router pack around three working days before your service start date. Kacey was really helpful with addressing two of my issues with new contract and new sim card. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Madeleine Lock R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Excellent service Aerial Direct. UpCounsel accepts only the top 5 percent of lawyers to its site. Grandchildren grounded . If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Your PIN code is an added security feature for your SIM. Not receiving calls? For a PAC, text PAC to 65075. 17-02-2021 they answer your questions, emails so quickly. Saves any middleman intervention and they have successfully sorted out many problems. If there isnt a current issue then please contact our Customer Services team on 01329 558 558 so they can investigate further. I thought for a moment my time might be up, but no, i've still got another 12 months to go. I was treated with courtesy and my query was dealt with quickly. A fifth company, Central Research, Inc., is new to . conclusion - if you have been missold a business contract by aerial direct, do not be fooled. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. 16:09. In order for us to process your request please contact us on 01329 558 558. Are they a bonafide company? Our team aim to reply to all enquiries within one working day. Financial Conduct Authority for certain types of consumer credit lending and credit related Try the following to remove the dust: Turn off your phone and remove the SIM card on 5 days ago, Peter Dixon An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. Call recordings can be obtained by single calls or an entire archive of the last 21 days. Noticed an additional cost on your bill? It is important that there is airflow around the equipment. I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. Thanks, on If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. You can choose to cancel specific mobile number(s) or your whole account. however i ALSO contacted aerial direct for a subject access request, about redacting my ID . UK PO15 5UA. However, to know what your signal strength is in your area, please fill out our simple Webform or call us on 01329 558 558. Still having heard no update about my complaint from aerial direct.
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