Glad our loyalty colleagues were able to help. Make sure you keep the box in standby. 14-12-2020 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 14-12-2020 22h00, on on It looks like you're new here. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. It is described at. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Unplug and reconnect power to yourbox. Which youview box model is it ? 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. You can print a freepost label to eturn the box if you wish. You may be able to change the hard disk inside. Give it a couple minutes to get itself ready and then it should load as usual. IThanks for that, I'm surprised it lasted less than a year. - edited Thank you so much. With regards to the non loading, this is normally a sign of a catastrophic failure. The box light will turn blue, Press the button on the top of the box. If this does not do the trick, then your device may be due for a software update. OpenReach engineers to the house. 15-12-2020 If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Hello. 01-05-2019 Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 17h05 - edited on I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. It also failed any recordings set up remotely or more than 24 hours in advance. Thanks. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Internet/USB Recovery, delete recordings. See our connection guide. I think that hardware failure is a possibility. Give it a couple minutes to get itself ready and then it should load as usual. This happened to me a couple of weeks ago. http://videos.youview.com/support/maintenance_mode.pdf. 03:34 PM, on Sorry you are experiencing a problem with BTTV. on It is described at. They are known for gradually dying like this. Factory reset, keep recordings. Check here: https://community.bt.com/t5/notes/privatenotespage, on this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Post back and let me know. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Thats not meant to happen. mode 4 (interenet reset keeping recordings) are the ones to consider. Re: YouView+ UHD box stuck loading and needs full factory reset. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. 06-05-2019 This can be causes by it being knocked while it was turned on. 04:00 PM. There are various different levels of reset modes 2 (factory reset keeping recordings) . I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. This can be causes by it being knocked while it was turned on. It is described at . Leon, did you use the delete recordings option or keep them? you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 06-05-2019 17h17. Go to the main menu by pressing the blue Home (or YouView) button on your remote. 12:54 PM, on Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. The broadband still keeps dropping. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. More info. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Any suggestions/information gratefully received. Only change is that I had to switch channels on broadband recently. Switch on the power switch on the back of your box and a red light should appear on the front. Sign in or register to get started. This first happened about a week ago. It just seems to get stuck on the YouView loading screen forever. 04-04-2020 Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Then find your instructions below. Worked fine until last night. 04-05-2019 Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. on Youview box used to work, no problem with other gadgets. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I've seen a packageremoved when a fibre upgrade has been done. 04-04-2020 We can't get past the message Freeview Loading. 14-12-2020 Yes everything seems to be working correctly. If not then I'll go for the full factory reset deleting recordings. 16h45. 04-04-2020 15-12-2020 The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. BT TV. This first happened about a week ago. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. on Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Youview Box stuck on please wait. Internet/USB Recovery, keep recordings. Hi John. Once you have had a chance to test it out post back and let me know how you are getting on. Very happy. When I powered it back on, it seemed to work again. At that time, I switched it off and left it unplugged for a minute or two. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Factory reset, delete recordings. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. At that time, I switched it off and left it unplugged for a minute or two. Thanks for posting back with what seems a positive result. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. You do not have permission to remove this product association. I've tried that about 15 times now, to no avail. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. However, this time, that remedy does not seem to work. It just seems to get stuck on the YouView loading screen forever. If you look on the public YouView forum, there may be posts there showing you how to do it. Thanks for your time and help. Switch power off by removing the power cable. I've got a load of recordings I can't access. You can restore your box back to its factory settings, letting you start again from a clean slate. Thanks in advance for any help you can give, on Luckily I managed to watch other recordings on catchup. There are various different levels of reset modes 2 (factory reset keeping recordings) . The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? on If you speak with our customer loyalty teams they can add This to the account for you. Instructions for doing this can be found here: Mine has just started doing the same thing. 04-04-2020 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. on Hope you're keeping well in these strange times! The different options available are displayed below. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! 14-12-2020 I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. 01:40 PM. All rights reserved. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Follow these steps: Turn the power on using the switch found on the back of your box. Hi, thanks for your reply. 14-12-2020 The broadband blue light isnt coming on either. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Select Software Information. 14-12-2020 We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. OpenReach engineers to the house. on Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Ive done a factory reset to no avail, any ideas? Access from your Country was disabled by the administrator. Thanks, are you saying that you think the hard disk has died then? You'll now see a warning screen. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. A YouView Box FAQ. If youre using Powerline adapters, make sure these are connected also. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. By selecting Accept, you are agreeing to our cookies. Sign in or register to get started. Update: Looking at some of the advice on this site, I have tried some of the reset options. YouView TV Ltd 2023. All rights reserved. Worked fine until last night. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works.
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