border-bottom: 1px solid #ededed; Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. } font-weight: bolder; font-size: 20px; Copyright 2023 Apple Inc. All rights reserved. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. I guess the one part of the job I didn't look forward to was closing the store at night. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. line-height: 32px; With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. Learn more (Opens in a new window) . Worked on several roles, included technical specialists and genius. Apple Resume Job Profiles. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. } Required fields are marked *, UNESCO !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r */ font-weight: bold; click here to select a store and view pay information. Nothing Compares 2 U, At the Apple Store, you maintain customers trust in Apple as a skilled technician, troubleshooting and repairing products. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. display: none; (a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings); } var _EPYT_ = {"ajaxurl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","security":"58ef36594c","gallery_scrolloffset":"20","eppathtoscripts":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/scripts\/","eppath":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/","epresponsiveselector":"[\"iframe.__youtube_prefs_widget__\"]","epdovol":"1","version":"13.4.2","evselector":"iframe.__youtube_prefs__[src], iframe[src*=\"youtube.com\/embed\/\"], iframe[src*=\"youtube-nocookie.com\/embed\/\"]","ajax_compat":"","ytapi_load":"light","pause_others":"","stopMobileBuffer":"1","vi_active":"","vi_js_posttypes":[]}; We were thanked for coming and then excused once we had completed our quiz. Opportunities for advancement are very few. text-align:center; Technical Specialist salaries at Apple can range from $8 - $25. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Come eager to listen and learn from your team, your mentors, and your customers. For more details and to apply, visit, Apple Professional Training courses are available now at. We give more than we take. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? We were thanked for coming and then excused once we had completed our quiz. 2nd Virginia State Regiment Revolutionary War, See which role best matches your experience. } } var sibErrMsg = {"invalidMail":"Please fill out valid email address","requiredField":"Please fill out required fields","invalidDateFormat":"Please fill out valid date format","invalidSMSFormat":"Please fill out valid phone number"}; Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. omissions and conduct of any third parties in connection with or related to your use of the site. Technology specialists provide support services for technological systems, programs, and networks. Apple Professional Training exams are offered online and cost $149. People who recognize themselves MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. The difference between Specialist and Genius: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Youre supporting people. Thanks to her teams help and extra tech training, she got to know our products inside out. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. I started off with Apple as a part-time sales advisor ('Specialist') and successive promotions happened quickly, but the Genius position sits in a comfortable little cul-de-sac thereafter. font-size: 16px; And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. Quando un cliente ha bisogno di supporto sarai tu a fare una prima valutazione del problema, fornendo al volo consigli o soluzioni su iPod, iPhone e iPad. [CDATA[ */ Creative Lead/ Creative Pro / Creative, Technical More complex issues, and repairs on other products, will continue to be referred to Geniuses. width: 150px; Nothing Compares 2 U, Geniuses often made $25 to $30 an hour based on their tenure. 1-800-MY-APPLE, or, Sales and Feb 7, 2019 6:31 PM in response to Whatsup143 Hiring process: Well, I was working at Best Buy but I wanted something more exciting. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Hi there. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. to imagine the unimaginable, Youll grow your career skills, too, because leaders here take an active role in your professional development. (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. /* By clicking Sign up, you agree to receive marketing emails from Insider In addition to the Genius Bar for hardware repairs, you have more immediate support options. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! #secondary .widget .widget-title, #footer-widgets .widget .widget-title, #masthead-widgets .widget .widget-title { color: #000000; From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. .widget { They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Learn more about your EEO rights as an applicant (Opens in a new window) . The courses are sequential, and build on skills and concepts as the user progresses. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. What is the process like for applying to become a Genius or Technical Specialist? After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Network of Foundations and Institutions for the Promotion of a Culture of Peace in Africa. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Finally, the revised credo is written rather more poetically than the previous version: We are here to enrich lives. font-size: 16px; This was over 4 years ago. Get your questions answered by an expert via phone, chat or email. text-align: right; Lead Genius / Genius / Technical Expert / Technical Specialist (currently Family Room Specialist). Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Test Engineer. Interview. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. People who work to leave this world better than they found it. Along the way, youll be updating your technical know-how and educating team members about technical issues. At the store I was introduced to a manager who explained that the following Saturday morning they were having a hiring event at 7 a.m., and she invited me to attend. The energy on these days rocked my world. That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. .so-mobilenav-mobile + * { display: none; } NOW WATCH: The 6 best new features coming to Apple computers. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. It felt pretty good to be able to help this woman. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. This site contains user submitted content, comments and opinions and is for informational purposes only. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.
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